Potholes: everything you need to know - including how to make a claim for damages

Potholes: everything you need to know - including how to make a claim for damages

In our fluctuating climate, potholes are very common on UK roads. But they can cause havoc on car tyres, wheels and suspension systems, leaving drivers with costly repairs. We explain how to report them, fix them and claim compensation if you fall foul of them

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Published: March 24, 2025 at 12:33 pm

Potholes are a nightmare – they can cause damage to vehicles, pose risks to cyclists, and even lurk on your own driveway. Here, we explain what causes them, how to report them (and claim compensation if your car gets damaged) and how to fix them yourself if one crops up near you.

What are potholes?

A pothole is a large hole or dip on a road's surface, which can pose a risk to vehicles and cyclists on the road. They begin as small cracks which develop and grow over time.

If you hit a deep pothole, you could damage your tyres, wheels and steering alignment. They are a major contributor to vehicle damage.

What causes potholes?

Potholes are usually formed by rainwater getting under the asphalt, and natural wear and tear on the roads with traffic passing over it. When the weather is cold enough, the water in these cracks in the road might freeze, which will cause an increase in surface area and volume. This pushes the crack open, opening the fissure wider.

This means potholes are much more commonly found in the spring months of March and April, when temperatures are fluctuating above and below freezing.

A pothole on a road surrounded by orange cones
A sinkhole opening up in the road in Ambleside, Lake District, due to being undermined by flood waters (credit: Getty Images)

How do you report a pothole to the authorities?

First off, head to gov.uk/report-pothole and enter the details of the postcode you had the issue in. The website will direct you to the authority that looks after that stretch of road.

Can you get your money back for a burst tyre?

Yes, you might be able to claim compensation for pothole damage from the local council – even if you already have breakdown cover. If you can prove that the pothole was responsible for the damage to your car, then you can make a claim.

How do you claim compensation?

First off, you need to find out who is responsible for the piece of road you are travelling on – and contact them. Make a note of the road it happened on, what the damage was, and what time and date the incident occurred. If you can take photos of the incident, that will help. Make a specific note of exactly where you were on the road, using nearby markers or what3words for a precise location. If you need to show scale of damage, use a familiar object like a coffee cup or shoe next to the car or pothole.

It's also worth taking down the contact details of anyone else impacted by the pothole or who saw the incident take place. Include all these details in your approach to the local authority.

Most normal roads in the UK are owned by the local council in that area. If you are travelling on a motorway, for example, it's worth contacting National Highways first to see if they are responsible for it.

How do you repair a car puncture yourself?

The puncture is the most common type of pothole damage. Most of the time, the tyre will be greatly impacted and will need to be replaced with a new one. In those instance, you'll need to change the tyre – either yourself or with the assistance of a mechanic.

If you have a bulge in your tyre (even if it's small), you need the tyre replaced immediately as well, as it indicates internal damage to the tyre.

A closeup of a car tyre that has been damaged by a puncture
A flat tyre, most likely caused by a puncture (credit: Getty Images)

How to avoid punctures and potholes

Potholes are often hidden by groundwater, so it's best to avoid driving over puddles wherever possible and safe to do so.

If you're travelling at slower speeds, you're less likely to do significant damage when you do hit a pothole, so always keep to the speed limits.

How to fix a pothole on your driveway

You might think of potholes on public roads, but they can happen on any road surface made of tarmac or asphalt – so your driveway might also fall victim to one!

First off, clear the area of dirt and debrit, and cut a neat vertical frame around the pothole using a circular saw. Remove any loose tarmac from the hole. Then, you seal the edges using a cold jointing spray.

You'll need to get a pothole filler. A driveway pothole is likely to be a relatively minor size, so a product containing aggregate of between 3-6mm should do the trick. Pour the pothole repair filler into the hole and tamp it down thoroughly.

Once the area has been fully compacted, the pothole should be safe to be driven or walked over immediately.

A pothole that has been repaired in a road
A pothole patch repair (credit: Getty Images)

Top image: A pothole (credit: Getty Images)

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